Key Features of XOLBY 2 Way Text & Email Conversation
Unified Inbox: Manage SMS and emails together for seamless communication. Real-Time Messaging: Engage instantly with customers via SMS and email. Customizable Templates: Use pre-built or custom templates for efficiency. Automated Responses: Set up auto-replies for quick customer acknowledgment. Threaded Conversations: Keep SMS and email threads organized for continuity. Cross-Channel Messaging: Respond within the same thread, regardless of channel. Contact Syncing: Maintain consistent customer profiles across channels. Message Tracking: Monitor delivery and open status for SMS and email. Multi-User Support: Enable team collaboration for faster responses. Campaign Integration: Enhance marketing campaigns with personal follow-ups.
Unified Inbox for Seamless Communication
Manage all customer conversations—both SMS and email—in a single, streamlined inbox. XOLBY’s unified platform ensures every message is tracked, organized, and easily accessible for fast, efficient communication.
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Real-Time 2-Way Conversations
Connect with customers instantly through real-time SMS and email messaging. Whether it’s support, sales, or updates, XOLBY enables responsive communication that builds trust and drives engagement.
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Automated Replies & Message Templates
Save time while staying personal with customizable message templates and smart auto-replies. Respond to common queries or after-hours messages automatically, keeping your service consistent and always available.
Threaded Messaging with Full Context
Never lose the thread—literally. All SMS and email communications are organized in one threaded view, giving your team full context and continuity for more personalized customer interactions.
Cross-Channel Flexibility
Empower your customers to communicate on their terms. With cross-channel messaging, users can switch between email and SMS without disrupting the flow—XOLBY keeps everything in one conversation thread.
CRM-Integrated Customer Profiles
Automatically sync contact info and message history across channels. With XOLBY’s CRM integration, your team has access to up-to-date, actionable customer data for smarter interactions.
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